Grievance Redressal
Last updated: 8 November 2026
Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, section 8(10) of the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
- Name: Vikram Pagadala
- Email: Hello@popped.info
- Address: Vijayawada, Andhra Pradesh, India
What you can raise
Privacy and data-protection requests (access, correction, erasure, nomination), complaints about the Service or billing, reports of misuse, and concerns about content.
Timelines
- Acknowledgement within 24 hours.
- Resolution within 15 days (or sooner where the law requires a shorter timeline).
Escalation
If you are not satisfied with our response to a personal-data grievance, you may approach the Data Protection Board of India. Consumer complaints may also be filed through the National Consumer Helpline (1915 / consumerhelpline.gov.in).