Refund & Cancellation Policy

1. Cancellation

You can cancel a monthly plan at any time from your account or by emailing support. Cancellation takes effect at the end of the current billing period; you keep access until then.

2. Refunds

• Duplicate charges, billing errors or charges after a confirmed cancellation are refunded in full. Report them within 30 days.
• Checks that failed because of an error on our side (HTTP 5xx) are not billed; if billed, they are credited.
• Fees for checks already processed are not refundable because you disagree with a result — results are probabilistic (see our Disclaimer).
• Unused prepaid credits are non-refundable unless required by law, but do not expire for 12 months.

3. How refunds are paid

Approved refunds are made to the original payment method within 5–7 business days of approval, including any GST charged on the refunded amount.

4. Contact

Email Hello@popped.info. Unresolved issues can be escalated to our Grievance Officer at Hello@popped.info.