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Fake Refund Photos in India: How Food Delivery and E-commerce Teams Can Catch Them

Vikram Pagadala

By
· 5 min read

Refund requests used to need a real broken product. Today a free AI app can produce a convincing photo of a spilled curry or a crushed box in seconds. Here is what refund teams in India are seeing, and a fair way to screen photos.

The three kinds of fake refund photos

  • Fully AI-generated photos — a meal or parcel that never existed.
  • Real photos edited with AI or Photoshop — a stain, tear or insect added to a genuine order.
  • Recycled photos — the same picture submitted for several orders or downloaded from the internet.

A fair screening process

  1. 1Check every refund photo automatically (Popped!'s API takes about a second per photo).
  2. 2Approve Original photos as usual — don't add friction for honest customers.
  3. 3For Photoshopped or AI = Popped! results, ask for a second photo or a short video instead of rejecting outright.
  4. 4Use the photo fingerprint (perceptual hash) to spot the same image across different orders and accounts.

WhatsApp-forwarded photos and missing metadata are treated as normal, which keeps false alarms low for real customers.

What it costs

At ₹1 per photo check, a single blocked fake refund of ₹1,820 pays for 1,820 checks. Checking is free for individuals on popped.info.

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