Fake Refund Photos in India: How Food Delivery and E-commerce Teams Can Catch Them
By Vikram Pagadala
· 5 min read
Refund requests used to need a real broken product. Today a free AI app can produce a convincing photo of a spilled curry or a crushed box in seconds. Here is what refund teams in India are seeing, and a fair way to screen photos.
The three kinds of fake refund photos
- Fully AI-generated photos — a meal or parcel that never existed.
- Real photos edited with AI or Photoshop — a stain, tear or insect added to a genuine order.
- Recycled photos — the same picture submitted for several orders or downloaded from the internet.
A fair screening process
- 1Check every refund photo automatically (Popped!'s API takes about a second per photo).
- 2Approve Original photos as usual — don't add friction for honest customers.
- 3For Photoshopped or AI = Popped! results, ask for a second photo or a short video instead of rejecting outright.
- 4Use the photo fingerprint (perceptual hash) to spot the same image across different orders and accounts.
WhatsApp-forwarded photos and missing metadata are treated as normal, which keeps false alarms low for real customers.
What it costs
At ₹1 per photo check, a single blocked fake refund of ₹1,820 pays for 1,820 checks. Checking is free for individuals on popped.info.